Data Deletion Instructions
How to request that Ceytrex Labs delete your personal information - from our website, your customer account, or your WhatsApp conversation history in Ceytrex Flow.
Your Right To Deletion
You have the right to request that we delete the personal information we hold about you. This page explains what you can ask us to delete, how to request it, and what to expect - see our Privacy Policy for the full details of what we collect and why.
What You Can Request Deleted
Website & customer account: your profile, billing address, order and invoice history, and support tickets.
Ceytrex Flow (WhatsApp CRM): if a business you're a customer of uses Ceytrex Flow, you can ask that business (or us directly) to delete your WhatsApp conversation history, contact details, and any notes, tags, or AI-generated qualification data associated with your lead record.
Careers applications: your CV and application details.
Any other personal information described in our Privacy Policy that isn't required for legal, tax, fraud-prevention, or accounting purposes.
How To Request Deletion
Email hello@ceytrexlabs.com with the subject line "Data Deletion Request" from the email address (or WhatsApp number, for Ceytrex Flow data) associated with your account.
Tell us what to delete: your whole account/record, or specific data (e.g. "delete my WhatsApp conversation history").
We may ask you to verify your identity (e.g. confirm the phone number or email on file) before processing the request, to prevent someone else from deleting your data.
WhatsApp / Ceytrex Flow Specifically
Ceytrex Flow is WhatsApp CRM software we build and host for other businesses - if you messaged a business that uses Ceytrex Flow, that business is the primary data controller for your conversation. Contact them directly, or contact us and we'll forward your request to them.
If you want your data removed from Ceytrex Labs' own systems entirely (e.g. you're not a current customer of any business using Flow, or you want us to also purge backups), say so explicitly in your request.
What Happens After Your Request
We aim to acknowledge deletion requests within 5 business days and complete them within 30 days.
We'll confirm by email once deletion is complete, including which records were removed.
Deleted data is removed from our active production database. It may persist briefly in encrypted backups until those backups naturally cycle out (typically within 30-90 days), after which it is permanently unrecoverable.
What We May Retain
Order, invoice, and payment records we're legally required to keep for tax, accounting, or audit purposes, for the period required by applicable law.
Information needed to detect fraud, resolve disputes, or enforce our Terms of Service.
We'll tell you specifically if any part of your request can't be fulfilled and why.
Request Deletion
Email us to start a deletion request:
Email: hello@ceytrexlabs.com
Subject line: "Data Deletion Request"