Privacy Policy
Your privacy is important to us. This Privacy Policy explains how Ceytrex Labs collects, uses, and protects your personal information.
Introduction
Ceytrex Labs ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, share, and protect information when you use our website, services, or interact with us.
By using our services or providing us with your information, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our services.
Information We Collect
Personal Information: When you contact us or use our services, we may collect personal information such as your name, email address, phone number, company name, and project details.
Technical Information: We automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, and usage patterns.
Cookies and Tracking: We use cookies and similar technologies to enhance your browsing experience and analyze website performance.
How We Use Your Information
Service Delivery: To provide, maintain, and improve our AI solutions, software development, and consulting services.
Communication: To respond to your inquiries, send project updates, and provide customer support.
Business Operations: To process transactions, manage accounts, and conduct business analytics.
Marketing: To send you relevant information about our services (with your consent), industry insights, and company updates.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Information Sharing
We do not sell, trade, or rent your personal information to third parties.
Service Providers: We may share information with trusted third-party service providers who assist us in operating our business, such as hosting providers, payment processors, and analytics services.
Legal Requirements: We may disclose information when required by law, court order, or to protect our rights and safety.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Our security measures include encryption, secure servers, access controls, and regular security assessments.
While we strive to protect your information, no method of transmission over the internet is 100% secure.
Your Rights
Access: You have the right to request access to the personal information we hold about you.
Correction: You can request correction of inaccurate or incomplete personal information.
Deletion: You may request deletion of your personal information, subject to certain legal obligations.
Portability: You have the right to receive your personal information in a structured, machine-readable format.
Objection: You can object to the processing of your personal information for marketing purposes.
Cookies Policy
We use essential cookies for website functionality, performance cookies to analyze usage, and preference cookies to remember your settings.
You can control cookie preferences through your browser settings, though disabling certain cookies may affect website functionality.
Third-party cookies may be used for analytics and marketing purposes with your consent.
Data Retention
We retain personal information only as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations.
Project-related data is typically retained for the duration of the project and for a reasonable period thereafter for support and warranty purposes.
Marketing communications data is retained until you unsubscribe or withdraw consent.
International Transfers
As a company based in Sri Lanka, your information may be processed and stored in Sri Lanka or other countries where our service providers operate.
We ensure appropriate safeguards are in place when transferring personal information internationally.
By using our services, you consent to the transfer of your information to these locations.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: hello@ceytrexlabs.com
Address: Colombo, Sri Lanka
We will respond to your inquiry within a reasonable timeframe and work to address your concerns.