Ceytrex Labs FAQ

Question 1

Are you hiring? How do I apply for a job at Ceytrex Labs?

Accepted Answer

Open roles (if any) are listed on https://www.ceytrexlabs.com/careers. If there are no listed openings, send an introduction via https://www.ceytrexlabs.com/contact?inquiry=careers or email hello@ceytrexlabs.com.

Question 2

What does Ceytrex Labs do?

Accepted Answer

Ceytrex Labs is a full-service technology company founded in 2019 in Colombo, Sri Lanka. We build custom software, web applications, AI solutions, and Telegram bots, and we operate 6 platforms - Ceytrex Tickets, Ceytrex Flow, Ceytrex Agent, Ceytrex ID Vault, Ceytrex eSMS, and Ceytrex Toolkit. We also offer web hosting and domain registration.

Question 3

How long has Ceytrex Labs been operating?

Accepted Answer

We have been operating since 2019 (7+ years). We have delivered 200+ projects for 150+ clients across 28+ countries, with a 4.9 star average client rating.

Question 4

How long does it take to build a website?

Accepted Answer

A standard business website typically takes 2–4 weeks. E-commerce platforms take 4–8 weeks. Complex web applications range from 6–16 weeks. We provide a detailed milestone timeline after the initial consultation.

Question 5

What is Ceytrex Flow?

Accepted Answer

Ceytrex Flow is our WhatsApp lead management platform. It lets businesses capture leads, chat in real time, schedule follow-ups, and track the full pipeline from one dashboard. Setup takes under 10 minutes.

Question 6

What is Ceytrex Tickets?

Accepted Answer

Ceytrex Tickets is hosted event ticketing for Sri Lanka: PayHere checkout, QR tickets, merchandise, My Tickets OTP, QR check-in, and organizer analytics. Try the live demo and organizer dashboard. Public self-signup is paused - contact us to host.

Question 7

Do your hosting plans include free SSL?

Accepted Answer

Yes. Every Ceytrex Labs hosting plan includes a free SSL certificate, SSD storage, and a 99.9% uptime SLA. Hosting starts from LKR 6,500/year with the same renewal price - no increases.

Question 8

Can I register a .lk domain with Ceytrex Labs?

Accepted Answer

Yes. We support .lk, .com, .net, .org and many other extensions. You can search availability and register in real time from our Domains page with LKR pricing.

Question 9

Do you build Telegram bots?

Accepted Answer

Yes - Telegram bot development is one of our specialisms. Since 2021 we have delivered 50+ Telegram bots across Europe and Asia for e-commerce, customer support, notifications, and community management.

Question 10

Is the initial consultation free?

Accepted Answer

Yes. The initial consultation is always free. We review your requirements, propose a solution, and provide a clear timeline and pricing breakdown with no obligation.

Question 11

What happens step by step after I contact you?

Accepted Answer

Step 1: You contact us and we reply within 24 hours. Step 2: Free discovery call to understand your requirements. Step 3: We send a written proposal with exact scope, timeline, and fixed price. Step 4: You approve, we sign a contract and start. Step 5: Milestone check-ins - you see progress and approve at each stage. Step 6: Final delivery with a 30-day bug-fix warranty. Step 7: Full handover of all code, credentials, and documentation.

Question 12

Do I own the code and assets after the project?

Accepted Answer

Yes, 100%. Once the final invoice is paid, you receive full ownership of all source code, designs, databases, and assets. We sign over all intellectual property rights and retain nothing.

Question 13

Do you sign NDAs?

Accepted Answer

Yes, always. We sign a Non-Disclosure Agreement before any sensitive business information is shared. Your idea, data, and technical details are never shared with third parties.

Question 14

What is your minimum project budget?

Accepted Answer

There is no hard minimum. Simple landing pages and brochure sites start from about LKR 25,000. Standard business websites typically fall in the LKR 50,000–150,000 range depending on design and pages. E-commerce and custom web apps are quoted separately from LKR 150,000+. After a free consultation we provide a fixed-price quote with full itemisation.

Question 15

Do you offer milestone-based payments?

Accepted Answer

Yes. All major projects use milestone billing. The typical structure is 30% deposit to start, 40% at midpoint milestone, and 30% on final delivery. You never pay everything upfront.

Question 16

What if I am not satisfied with the delivered work?

Accepted Answer

Every project follows a milestone approval process so you review and approve progress at each stage. After delivery there is a 30-day warranty - if anything does not match the agreed specification, we fix it at no extra cost. We use written scopes and milestone approvals so delivery matches what was agreed.

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