Ceytrex Labs FAQ

Question 1

What does Ceytrex Labs do?

Accepted Answer

Ceytrex Labs is a full-service technology company founded in 2019 in Colombo, Sri Lanka. We build custom software, web applications, AI solutions, and Telegram bots, and we operate three proprietary products - Ceytrex Tickets, Ceytrex Flow, and Ceytrex Toolkit. We also offer web hosting and domain registration.

Question 2

How long has Ceytrex Labs been operating?

Accepted Answer

We have been operating since 2019 - over 5 years. We have delivered 200+ projects for 150+ clients across 24+ countries, with a 4.9 star average client rating.

Question 3

How long does it take to build a website?

Accepted Answer

A standard business website typically takes 2–4 weeks. E-commerce platforms take 4–8 weeks. Complex web applications range from 6–16 weeks. We provide a detailed milestone timeline after the initial consultation.

Question 4

What is Ceytrex Flow?

Accepted Answer

Ceytrex Flow is our WhatsApp lead management platform. It lets businesses capture leads, chat in real time, schedule follow-ups, and track the full pipeline from one dashboard. Setup takes under 10 minutes.

Question 5

What is Ceytrex Tickets?

Accepted Answer

Ceytrex Tickets is our cloud-based event ticketing platform. It supports QR code check-in, online ticket sales, email marketing, analytics, and custom merchandise. Events can be set up in under 5 minutes.

Question 6

Do your hosting plans include free SSL?

Accepted Answer

Yes. Every Ceytrex Labs hosting plan includes a free SSL certificate, SSD storage, and a 99.9% uptime SLA. Hosting starts from LKR 6,500 per year with the same renewal price - no increases.

Question 7

Can I register a .lk domain with Ceytrex Labs?

Accepted Answer

Yes. We support .lk, .com, .net, .org and many other extensions. You can search availability and register in real time from our Domains page with LKR pricing.

Question 8

Do you build Telegram bots?

Accepted Answer

Yes - Telegram bot development is one of our specialisms. Since 2021 we have delivered 50+ Telegram bots across Europe and Asia for e-commerce, customer support, notifications, and community management.

Question 9

Is the initial consultation free?

Accepted Answer

Yes. The initial consultation is always free. We review your requirements, propose a solution, and provide a clear timeline and pricing breakdown with no obligation.

Question 10

What happens step by step after I contact you?

Accepted Answer

Step 1: You contact us and we reply within 24 hours. Step 2: Free discovery call to understand your requirements. Step 3: We send a written proposal with exact scope, timeline, and fixed price. Step 4: You approve, we sign a contract and start. Step 5: Milestone check-ins - you see progress and approve at each stage. Step 6: Final delivery with a 30-day bug-fix warranty. Step 7: Full handover of all code, credentials, and documentation.

Question 11

Do I own the code and assets after the project?

Accepted Answer

Yes, 100%. Once the final invoice is paid, you receive full ownership of all source code, designs, databases, and assets. We sign over all intellectual property rights and retain nothing.

Question 12

Do you sign NDAs?

Accepted Answer

Yes, always. We sign a Non-Disclosure Agreement before any sensitive business information is shared. Your idea, data, and technical details are never shared with third parties.

Question 13

What is your minimum project budget?

Accepted Answer

There is no hard minimum. A landing page or automation script starts from LKR 25,000 (approx USD 85). A full web application starts from LKR 150,000. A SaaS platform or AI system starts from LKR 300,000. We are always transparent about what is achievable at your budget.

Question 14

Do you offer milestone-based payments?

Accepted Answer

Yes. All major projects use milestone billing. The typical structure is 30% deposit to start, 40% at midpoint milestone, and 30% on final delivery. You never pay everything upfront.

Question 15

What if I am not satisfied with the delivered work?

Accepted Answer

Every project follows a milestone approval process so you review and approve progress at each stage. After delivery there is a 30-day warranty - if anything does not match the agreed specification, we fix it at no extra cost. We have a 98% on-spec delivery rate.

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